Privacy Policy

This policy explains how Sparengine handles personal information when you use our website and customer platform, and your rights under the GDPR and applicable French data protection law.

We handle account and contact details, uploaded records, photographs and recordings, questions and support messages, and technical information about service use. We use this information to provide the agreed service, manage access, respond to requests, send service messages and protect the platform.

We use providers for hosting, backups, AI processing, email, access management, support, website forms and analytics. Depending on the feature, they may process contact details, uploaded content, conversations or technical information.

Some AI requests pass through a routing provider to the service that processes the request. Website analytics may collect browser, device and interaction information.

See our providers, their purposes and the information involved.

We use a session cookie to keep you signed in. Website analytics and embedded forms may use other cookies or similar technologies. Where consent is required, accepting our general terms does not replace that consent.

We do not sell or rent your personal data. We share it with providers needed to deliver the service, recipients you choose, or where required by law. Support requests may include your contact details, conversation and relevant record context.

We take appropriate technical and organisational measures to protect your data. Despite these precautions, no method of digital transmission or storage can be guaranteed as completely secure.

In accordance with GDPR, you have the right to access, rectify, erase, and restrict the processing of your personal data. You may also withdraw your consent at any time and lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

To exercise your rights, contact support@sparengine.com. Where we process information on behalf of a customer organisation, requests are handled in coordination with that organisation as required. Rights and any exceptions depend on applicable law and the circumstances.

This policy explains how information is handled. Reading it or using the website does not replace any separate consent required for a particular processing activity. Where processing relies on your consent, you may withdraw it.

Some providers process or store information outside the European Economic Area, including in the United States. Contact support@sparengine.com for the locations and transfer safeguards applicable to your service.